If you have been charged but not received a confirmation email please check your Junk Mail or Spam folder, as it may have been filed in there.
When using a credit or debit card on our site, your financial institution may place a monetary hold on the payment if it has concerns.
This hold is usually released in a few hours when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your bank's policies.
But if you have any concerns please contact our Customer Service team and we will investigate for you.