In a warranty-related situation, your first point of contact should be the place of purchase.
If your order was placed online or in-store with another retailer, you will need to go back to them as the first point of contact. The store can pass on the details of the claim to us and we can advise of a suitable solution.
For all purchases made on this Heelys website, please contact our customer care team with your order number and, if possible, some pictures of the issue. We will do everything we can to resolve the issue for you: customercare@heelys.eu.com